1. reply emails within 1 day. now for common chemicals, there are so many suppliers all over the world, and when send inquiries, buyers always have truly demands and might need to decide as soon as possible, so if delay replying inquiries, might lose chance for new cooperation.
when i do export job, i always reply inquiry within one day.
2.when have free time, prepare formal quotation format, including simple introduction of company(one or two sentence is enough), product name, packing, quotation, quotation validity time, payment terms, container loading quantity, product TDS, MSDS and product picture, so when u receive new inquiry, u can just check sea freight, and make fast quotation
3.be specialize about the products u sell. don't take yourself only as a international sales, u need to know the product basic properties, basic knowledge about shipping, so that customer will take u as teacher and friends.
4. first give your quotation, and not ask customer's target price in advance, that is rude. also, i have meet some suppliers said they can make the proper products according to the target price i gave, that give me a feeling of they can make fake products, might mix cheap cargo in true products and make huge profits.
as sales, not be a beggar, to win the order, accept all requirements asked from buyer, that is not the right way to do business.
as sales, need to act as friend and sharer, let customers feel they can always learn products knowledge from u and feel sincere during cooperation.
that is my experience as exporter and importer
Misty
import and export manager
Suifenhe wanfengyuan economic and trade co.,ltd.
email:lignosale@gmail.com
Key products:
ferrochrome lignosulfonate
chrome free lignosulfonate
sodium lignosulfonate
N-methylaniline
Gasoline octane booster MMT
welcome to make inquiry
